FAQ’s
about Downloading and Purchasing
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1.
What systems does The MasterList work on, and
system requirements.
A: Any Windows operating system: Windows 98,
2000, NT and XP. Runs best with 64MB RAM and
above. The Masterlist will not run on Windows
CE or XP for Tablet.
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2.
Why do I type in my initials and then type in
my initials again for my password?
A: The MasterList is set up to automatically
put in the user’s initials as the person
to whom the task is assigned. When networked,
other users would appear in a drop down menu
in the task box. Using your initials as the
password loads your initials where they belong
the first time.
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3.
What about security? I don’t want people
in my system.
A: You may change the password after you get
going.
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4.
I’m ready to buy but I don’t want
to give you my email address.
A: We send you your permanent keys and other
information by email. We do not use your email
for any other purpose, nor is it ever disseminated
or sold. We’re in the software business
and wouldn’t jeopardize our relationship
with you.
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5.
Can’t I send you a check?
A: Sure. Figure out the correct amount, mail
us a check and we’ll email you your permanent
codes when we get it. You can also call us with
your credit card information.
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6.
Is there an International Version?
A: The MasterList works only when the computer
is set to the US Date setting of mm/dd/yy and
will not work on computers set to other date
settings. This means that unless you are willing
to set your computer's Regional Date Settings
to U.S. English, The MasterList simply will
not work. We have an international version planned.
Please email
us to find out more if you are interested.
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7.
Can I call you?
A: Yes, call us free at any point during the
trial phase. After that we ask that you pay
just $24.99 (good for 1 year) for any other
support you may need by phone for additional
personalized training or technical help. This
is just to help us defray our huge long distance
bill. Email support will continue to be free.
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8.
My industry is different than the ones mentioned.
Can The MasterList work for us?
A: Call us regarding usage or the best way to
do something. We have worked with so many people
who have tailored The MasterList to their way
of working that we have some good ideas, often
passed on to us by our customers. Let us help.
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9.
If I already tried a version of The MasterList
can I download it again?
A:You need to uninstall TML first with Add/Remove
programs under the Control Panel. Then you need
to delete the folder The MasterList System at
C:\Program Files. Careful, that WILL remove
the database because our download won't allow
you to link to an existing database. If you
are a current user of The MasterList or would
like to keep your database, call us
at 216-295-0397 about purchasing an upgrade.
Or, email us at sumac@themasterlist.com.
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10.
If I want to download the network version, how
do I do that?
A: Go to our Purchase page and after paying
the network amount, a download network version
page will become available. Call us for help.
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11.
What if I want to put The MasterList database
on my server?
A: That is a fairly complicated process which
involves moving the database and then installing
a network application which can be directed
to the new location of the database. We help
you or your tech people do this.
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12.
What is a Replicator?
A: The MasterList is a relational database,
and, as such, is subject to corruption due to
sudden shut downs or power disconnection. We
have found that single users often do not have
a consistent backup strategy at their PC. Our
TML Replicator is a tool that is highly recommended
for backing up The MasterList database in those
situations, as a stop-gap for those who do not
have a consistent backup utility on their PC.
After you come to depend on The MasterList for
all the details of your work, backing it up
daily becomes imperative. If you didn’t
purchase Replicator before, you may want to
come back to our site and get it. Study it's
use consistently, read the instructions, and
verify periodically that it is really backing
up.
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13.
I don’t understand how to do some things
in The MasterList, what do I do now?
A: Email us for help anytime at sumac@themasterlist.com
or call us during business hours EST 216-295-0397.
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14.
I love The MasterList and wish my secretary
could use it too. What do I do?
A: Purchase the network version and call us.
We’ll help you move the database to a
server or direct the new desktop application
to find The MasterList on your computer so you
can share data. Network price includes installation
and training telephonically.
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15.
My network people need to work with you to set
this up on my server.
A: We’ll talk to them or give them the
steps they need via email. Have them call.
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16.
How do I get MasterList dates into my Palm Pilot
or other PDA?
A: First down synch to Outlook. Then the regular
Outlook conduit to your PDA will work the same
as always. Click the [?] at the synch button
for more information.
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17.
I don’t use Outlook. Can I get MasterList
data to my Palm?
A: Yes, you must purchase the Palm down synch
tool for $9.99.
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18.
How can I prioritize my tasks?
A: You can highlight important tasks with color (right click your mouse when on that task).
You may have 10 calls to make but the 2 in red must be done.
Or add task codes (go to Sys. Maint.) that are special to you or your industry.
"HIGH" "LOW" "URGT" "!!!!" "=>>" Task codes are hot keyed:
Click the down arrow, type "P" to go to "PREP" easily.
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19.
What’s Listwriter?
A: This is a tool mostly for lawyers who need
to print off the information from the main menu
about their cases, when opened, etc. The database
required a separate tool to do this.
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20.
I noticed that my Main Menu more than fills
up the screen and I cannot see all the Outlook
buttons?
A: You probably have an older machine set at
640 x 480 pixel display. Go to Settings >
Control Panel > Display > Settings and
set your screen area for minimum 800 x 600 pixels.
Color setting should be at least 16 bit high
color.
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21.
I got an error message when installing The MasterList
about my computer already having a certain component.
A: MasterList installs some standard components
that your computer may already have installed.
This may generate a message. It is almost always
safe to hit OK and you will find that the install
continues and The MasterList works just fine.
But, if you are concerned, cancel the install
and call us to help.
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